The three configurators work as described under The configurators: enter the settings, Start, Finish. This page lists their fields.
Dispatcher
The Dispatcher tells Agents, Wallboards, Routing Services and Loggers which server is currently active. Its configurator has one page, Settings:
| Field | Entry |
|---|---|
| Account name, Password | the service account — see The service account |
| Master server | name or IP address of the server |
| Standby server | name or IP address of the standby server; empty if there is none |
- The Dispatcher keeps a connection to both servers and thus knows which one is currently active. The configurator does not check the names; type them carefully.
- It only reads the settings when it starts. Finish restarts it, and the change takes effect.
- The name or IP address of the computer on which the Dispatcher runs is the registration point that you enter for the Logger, Routing Service, Agent and Wallboard. A second Dispatcher makes this part redundant as well — see Multiple computers and standby.
Logger
The Logger collects the logs of all programs and services. Its configurator has two pages. On the Set registration points page, you specify the Dispatchers:
| Field | Entry |
|---|---|
| Registration point 1, Registration point 2 | the Dispatchers. Through them, the Logger registers with the server; the server then tells all programs and services which Logger to send their logs to. |
The Settings page follows with the service account and the log folder:
| Field | Entry |
|---|---|
| Account name, Password | the service account |
| Maximum size of the directory (in MB) | how large the LOGS subfolder with the older logs may become. Default 2,000. |
| Directory for the log files | the folder the Logger writes to, for example on a data drive. The button next to it opens a folder selection. |
Finish gives the service account full access to the folder. How the Logger writes and cleans up its files is described under Logs; how detailed the logging is, you set in the server configuration — see Tracing Settings.
Routing Service
The Routing Service registers on the phone system as a SIP endpoint and runs the flows. Set it up after the phone system has been entered in the server configuration — see Phone system. Its configurator has three pages. On the first, Sip Account, you enter the login to the phone system:
| Field | Entry |
|---|---|
| Account name | the SIP user with which the Routing Service logs in to the phone system; multiple Routing Services use the same one |
| Password | its SIP password |
The Routing Service takes the phone system, realm, PBX type and ports from the
PBX tab of the server configuration. How many calls it can handle at the
same time is set as MaxCalls in its settings file — see
Settings files.
On the Set registration points page, you enter the Dispatchers under Registration point 1 and Registration point 2; on the Service Account page, you enter the service account under Account name and Password. It applies to the Routing Service and ExternalDatabase services. If recordings and voicemails are stored on a network share, the account must be allowed to write there — see Server tab.
Finish sets up both services and also allows the service account to accept the requests for web chat and web callback on port 6010.
Checking that everything is running
Log in to the Administration and open Status of services. Server, Dispatcher, Logger and Routing Service should be Online there, and the PBX row shows whether the Routing Service is registered on the phone system. If something is red, see If something is red and Troubleshooting.