myContactCenterManual

Entering license keys

How to see on the Features tab which licenses are available and taken, and how to enter and delete license keys.

With purchased licenses, the Features tab of the license manager shows which licenses your system has and how many of them are currently taken. This is also where you enter new license keys.

The overview

There is one row for each feature:

Column Content
Feature the name of the feature, see Features and packages
Available how many licenses are currently valid
Booked how many of them are currently taken

With licensing by profiles, the table only shows the three profiles.

With the plus sign in front of a row, you expand the keys that contribute to this feature. A package key appears under every feature it contains.

Column Content
Type the name of the feature or package; you recognize a warranty key by is Warranty Key
Serial the serial number of the key
Code the license code
Count how many licenses the key provides
is activated whether the key is activated
is Warranty Key whether it extends the warranty, see Extended warranty
is deleted whether it is deleted; deleted keys do not count
is evaluation whether it is a time-limited key for trying out the product
Expiry date Permanent for activated keys, otherwise the date up to which the key is valid without activation
Server type whether the key applies to a master or a standby server

Entering keys

  1. Open Licenses › Features.
  2. Expand the Add license field at the bottom.
  3. Enter one or more license codes, separated by a line break or a comma. A code consists of 30 letters from A to Z; enter it in capital letters. The Administration removes spaces by itself.
  4. Click OK.

The Result window shows one line per code, in green, orange or red, and below it, under Verified codes, their number:

Result Meaning
Key successfully added The key counts from now on.
Key was already added The code has already been entered.
Key is not valid The code is wrong — mistyped, incomplete or, with licensing by profiles, not a profile key.
Key is not suitable for this server type A standby key on the master, or vice versa.
Key is disabled The key was switched off during an activation.
Failed to access Database The server cannot reach its license database.
Something went wrong, please try again or contact your administrator. Another error; try again.

New licenses apply immediately; the navigation pane is rebuilt for all logged-in administrators. Purchased keys are initially valid for 30 days; activate them within this period — see Activation.

A Server: Base key replaces the previous one and determines whether the server is a master or a standby server.

Deleting keys

  1. Expand the feature and double-click the row of the key.
  2. Confirm the Delete code prompt with Yes.

The key remains in the list with is deleted but no longer counts. No confirmation appears. If you enter the same code again, it counts again.

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