The appendix collects what you look up again and again during setup and operation:
| Page | Contents |
|---|---|
| Glossary | handbook terms explained alphabetically, with links to further instructions |
| Regular expressions | Search patterns for numbers, addresses and text, with examples and rules for each field |
| Symbols and status colors | symbols in Agent and Administration and their meanings by state |
| Ports and connections | which component reaches which other component over which port — for the firewall |
| Bandwidth planning | calculate audio, message and file traffic per connection |
| Folders, files and logs | where programs, data, backups, recordings and logs are stored |
| Settings files | the local settings of the programs and services, including those without a user interface |
| Placeholders | placeholders in boilerplates, flow texts, report file names and alarm emails |
| Limits and times | sizes, quantities and intervals |
| Supported systems | phone systems, databases, email, languages and Microsoft Azure |
| Open-source components | which open-source components myContactCenter includes, their licenses and copyright holders |
| License texts | the full wording of the open-source licenses |
Glossary
100 terms from the myContactCenter handbook explained alphabetically, with links to the relevant instructions.
Regular expressions
Write and test search patterns for phone numbers, addresses and text — with examples for banned contacts, VIP filters, boilerplates and word recognition.
Symbols and status colors
Symbols in Agent and Administration, their meanings and colors according to agent, conversation and service state.
Ports and connections
Which myContactCenter component reaches which other component over which port — as a basis for firewall rules between servers, workstations, the phone system and the internet.
Planning and calculating bandwidth
Calculate bandwidth per connection for telephony, agents, Administration, wallboards, speech services and file transfers, and verify it with measurements.
Folders, files and logs
Where myContactCenter stores programs, data, backups, recordings, templates and logs, which file types it uses and what it writes to the Windows Event Viewer.
Settings files
Where programs and services store their local settings, how they handle the file and which settings exist only there, without a user interface.
Placeholders
Which placeholders myContactCenter replaces in boilerplates, flow texts, report file names, alarm emails and system announcements — with all system variables and functions for flows.
Limits and times
Sizes, quantities, configurable times and fixed intervals of myContactCenter at a glance, each with the place where you set them.
Supported systems
Which phone systems, databases, mail servers, languages and Microsoft Azure services myContactCenter works with, and what it requires in terms of operating system and devices.
Open-source components
Which open-source components myContactCenter includes, which license they are under and who holds the rights to them.
License texts
The licenses of the included open-source components in their original wording, plus the GNU licenses and the special terms of individual components.