The shape identifies an item or action; its color may indicate the current state. The same color can mean different things for different symbols. A green person can indicate a busy agent, while a green service symbol indicates an operational service.
| Legend | Contents |
|---|---|
| Agents and availability | person, wrapup, activity, connection and taskbar symbols |
| Conversations | telephone, chat, email, fax and their state colors |
| Administration | skills and services |
| Commands | common editing and telephony actions |
The shapes come from the product SVG resources. Status colors deliberately remain unchanged in the manual’s dark mode; replacing them with the accent color would change their meaning. Neutral command symbols follow the manual text color. Their appearance in the application can also depend on the selected interface theme.
| Color | Product RGB value | Common use |
|---|---|---|
| Green | #93B946 |
connected, active or operational; also busy for agents |
| Blue | #4677CE |
logged-in agent or alerting conversation |
| Red | #DC143C |
waiting conversation, closed area, error or wrapup |
| Orange | #FF8C00 |
on hold, dynamic wrapup or a special operating state |
| Gray | #808080 |
other state or inactive display |
Read status text and tooltips in addition to colors. These legends cover the Windows Agent and Administration applications.
Agent symbols and availability
Person, wrapup, activity, PBX connection and taskbar symbols with their actual status colors.
Conversation symbols and colors
Telephone, chat, email and fax symbols and colors for waiting, alerting, connected and held conversations.
Status symbols in Administration
Colors and images of skills and services in Administration.
Command and message symbols
Common editing, telephony and message symbols in Agent and Administration.