Sizes
| Limit | Value | Where to set |
|---|---|---|
| Attachment that an agent adds to an email or fax | per file Max Email/Fax size in MB, default 5 | Email sending |
| Attachments to feedback | 10 MB in total | fixed |
| Preview of a message in the tickets | Email preview size, default 80 characters | Server tab |
| Shared log file | about 21 MB, then it is archived | fixed |
| Log archive | Maximum size of the directory (in MB), default 2000 | Logger configurator, see Logs |
Quantities
| Limit | Value | Where to set |
|---|---|---|
| Priority of a conversation | 0 to 99; the higher number is served first | Skill |
| Level of a VIP class | 0 to 99 | VIP classes |
| Max conversations waiting | 0 to 9999, 0 means unlimited | Queue and basic data |
| Simultaneous conversations per agent | calls: one; other channels according to the agent profile | Parallel handling |
| Simultaneous calls in an agent’s softphone | 4 | fixed |
| Simultaneous calls per Routing Service | MaxCalls, default 1024, at most 2048. A conversation with an agent uses at least two call legs: one to the customer and one to the agent. |
Settings file of the Routing Service |
| Routing Services | any number; exactly one is active at a time | – |
| Phone systems | one per system | Phone system |
| Registration points (Dispatchers) | two | in each program |
| Mailboxes per skill | one for emails, one for faxes | Mailboxes |
| Default template per skill and channel | one | Boilerplates |
| Wrong passwords before an agent account is locked | 5 in a row | fixed |
| Results of a ticket search | 100 | fixed |
| Notifications on screen at the same time | 5 | fixed |
Configurable times
| Time | Value | Where to set |
|---|---|---|
| Signaling time | default 15 seconds, at least 5 | Skill |
| Maximum wait time, Wait time threshold | 0 means unlimited or off, respectively | Queue and basic data |
| Max Private Queue Time | 00:00:00 means unlimited | Server tab |
| Fetch interval of a mailbox | 30 seconds to 1 hour, default 1 minute | Mailboxes |
| Notification intervals for server errors | default 12 hours, 00:00:00 turns them off | Server tab |
| Query of the phone system’s address book | 60 minutes | Settings file of the server |
| Check of the mail server and mailboxes for Status of services | 15 minutes | Settings file of the Routing Service |
Fixed intervals
| Process | Interval |
|---|---|
| Synchronization of users with SwyxWare, SwyxON and Wildix | every 5 minutes |
| Evaluation of the performance counters | continuous, each run one second after the previous one |
| Status of services in the Administration | when opened, then every 5 minutes and on every change |
| New notification on screen | visible for 5 seconds; with priority, until you close it |
| The same message from a server | once in 24 hours, unless it has priority |
| Connection attempts to the registration points | every 10 seconds |
| Registration with the phone system | renewed 30 seconds before it expires; after an error, a new attempt after 10 seconds |
| Saving local settings | at least every 2 minutes |