Supervisors with report permissions have two additional modules in the Agent: Report with evaluations of the contact center, for example on agents, conversations or alarms, and Dashboard with metrics at a glance.
Which permissions you need
| Permission in the profile | What it lets you do |
|---|---|
| Report execution | Open and view existing reports and dashboards: Existing Report, Existing Dashboards. |
| Report designer | In addition, design, rename, export and delete reports and dashboards yourself. |
Both permissions are only available together with Supervisor functions, and myContactCenter needs a license for reports for this.
If an automatic report set up by the administrator fails, the logged-in supervisors receive a message. How reports and dashboards are structured and what their metrics mean is described in the chapter Reports and dashboards.