Skills
| Symbol | Color | Meaning |
|---|---|---|
| Green | skill open and business hours entries present | |
| Red | skill closed and business hours entries present | |
| Orange | business hours list empty |
An empty business hours list is checked before the opening state. Orange therefore does not mean partially open. For opening settings, see Business hours.
Service images
| Symbol | Service or connection |
|---|---|
| server | |
| dispatcher | |
| external databases | |
| Routing Service | |
| Update Service | |
| SMTP server | |
| mailbox | |
| logger | |
| PBX | |
| Azure |
Service colors
| Example | Color | State |
|---|---|---|
| Green | online or available; Routing Service must also have active failover state | |
| Orange | suspended, restart pending, update warning or licensing issues; also an online/available Routing Service without active failover state | |
| Red | offline, not available, no key entered, not configured, not connected, registration not possible, API logon failed or update error |
Other states receive no special status color in this mapping, so the display uses the default image. Also read status text and additional information under Services.
Agents and conversations in Administration use the shared agent and conversation legends.