myContactCenterManual

Severities

How to create and order the levels of alarms, how each level reports an alarm — by email, SNMP or event log — and what to watch out for when moving them.

Severities are the levels at which alarms occur, for example “Notice”, “Warning” and “Critical”. You define their names and number yourself; there are none after installation. Each severity determines how an alarm is reported.

The ranking

The list under Performance Monitoring › Severity is sorted by rank: The bottom severity is the most severe. A new severity is added at the end and is therefore the most severe.

The icon shows how a severity reports: green by email and SNMP, blue by email only, orange by SNMP only, gray neither. The header counts the severities, for example Severities: 3.

Creating a severity

  1. Right-click the list and choose Add.
  2. Fill in the fields and click Save.
Field Meaning Default
Name appears as a column in the alarm configuration and in the notifications. Give each name only once. Severity
Description free text empty
Event log state whether and as what an alarm is written to the Windows event log on the server when it is raised: Do not write, Error, Warning, Information, Audit success or Audit failure Do not write
Send email Alarms of this severity are sent by email to the addresses from the alarm configuration. off
Send as SNMP Alarms of this severity are sent as SNMP traps to the monitoring system if the indicator has SNMP trap turned on in the alarm configuration. off

Moving and deleting

Higher in the context menu moves a severity up one row — it becomes less severe —, Lower moves it down one row — it becomes more severe. If you delete a severity, the following ones move up.

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