Server configuration · Manual myContactCenter

The Server configuration contains the settings that apply to the whole system: the connection to the phone system and mail server, the behavior for idle agents, standby operation, logging and more. You open it with Configuration in the Servers group of the ribbon; it applies to the selected server. From Status of services, the menu item of a connection — for example of the mail server or the phone system — takes you directly to the matching tab.

The tabs

Tab	Content
Server	server details, defaults, AI key, automatic reports — see Server tab
Agents	behavior for idle agents and after login — see Agents and agent script
Script	the agent script — see Agents and agent script
Standby	master and standby — see Master and standby. The tab is missing on a standby server.
Data	real-time statistics and banned contacts — see Statistics and exclusions
PBX	the phone system — see Phone system
Email send configuration	sending emails — see Email sending and address books
Address books	contacts from Outlook and the phone system — see Email sending and address books
Maintenance Plan, Tracing Settings, SNMP settings	database maintenance, logging, monitoring via SNMP and emails for alarms — see Logs and monitoring
Special activity handling	activities that myContactCenter triggers itself — see Agents and agent script

Main administrators also find License manager at the bottom left; see Licenses.

Permissions

Some parts depend on permissions of their own — see Operation and server configuration. Only main administrators can edit the Maintenance Plan. The other tabs can be edited by anyone who opens the server configuration.

Saving

Save transfers all tabs to the server at once and closes the dialog. If basic details are missing, the Administration asks first: Settings are missing, with a list of the functions that will then not work — for example Telephony (PBX), Mailing (Email configuration), Translations/Transcriptions (Azure) or Automatic reports (Server-Defaults). OK saves anyway.

If another administrator saves the server configuration while you have it open, your dialog loads the new values; anything you have not saved yet is lost.

When changes take effect

Setting	takes effect
Agents, special activities, ticket tag, preview size, agent script, tracing, statistics, SNMP, address books, standby	immediately after saving
Email sending	with the next email sent
Path for recordings	for calls that start afterwards
Phone system	as soon as no call is running, see What happens when you save
AI key	only after a restart of the server and the Routing Services

Server tab Details about the server, the defaults for the private queue, ticket numbers and recordings, the AI key, the notification intervals for errors and where automatic reports are stored. Agents and agent script How the server deals with agents who do not accept conversations or stay in an activity too long, how agents start after login, which activities myContactCenter triggers itself and what the agent script is for. Phone system How to connect myContactCenter to the phone system — PBX type, login, ports, phone numbers and presence — how to test the connection and the transmitted phone numbers, and what happens when you save. Email sending and address books How myContactCenter sends emails — sender, SMTP server, attachment size, test — and which address books agents are offered when dialing and writing. Master and standby How to set up a second server as standby, synchronize configuration and statistics, and switch between the servers during operation. Statistics and exclusions How to set up the real-time statistics for agents, supervisors and wallboards, and how to exclude unwanted callers and senders from the contact center. Logs and monitoring How detailed the programs and services log, how to monitor myContactCenter via SNMP, what emails for alarms look like and when the server maintains its database.