The Browser module is a web browser inside the Agent. There you open web applications that you need alongside your conversations — for example your CRM, a knowledge base or a ticket system. You see the module if your profile allows Web browsing.
Opening pages
Each page has its own tab with an address bar. The Navigation tab in the ribbon contains:
| Button | Effect |
|---|---|
| Back, Forward | Moves through the pages you visited last. |
| Home | Opens the first homepage from your profile. |
| Refresh | Reloads the page. |
| New | Opens a new tab. |
To open a link in a tab of its own, right-click it and choose Open in new tab. You close a tab with its close icon or by clicking it with the mouse wheel.
Pages that open by themselves
- Homepages: Your administrator sets homepages in your profile. When you log in, the browser opens them together with the pages that were open last time.
- Attached data: Double-clicking an address in the Attached data module opens it here, for example the customer record for the current conversation.
- Agent script: Your contact center’s script can open pages, for example the customer screen as soon as a call rings — see Automated processes.
Calling from the browser
Clicking a link with “tel:” or “callto:” puts the number into the dial pad — see Making calls.