With Feedback on the ribbon, you write to ilogixx support directly from the Administration: an error, a feature request or general feedback. You can send flows, log files and your own files along with it. Report an error in a message of the information area opens the same form.
Requirements
- In the server configuration, an SMTP server is entered on the Email send configuration tab, with Smtp server, Port, Sender mailbox and Sender display name. If these details are missing, the form shows Smtp settings are not valid and cannot be filled in.
- A Routing Service is running — it sends the message.
- For log files, the Logger must also be running.
Sending feedback
- Click Feedback on the ribbon.
- Under Contact data, check the Sender Name and the Sender email address. The Administration takes the Customer and the System Identifier from your license.
- Enter the subject under Ticket Title. The field is required.
- Select the Category: Feedback, Bug or Feature Request.
- Under Description, describe what it is about — for an error, ideally with the time, the agent or skill concerned and the steps that led to it.
- If needed, attach flows, logs or your own files, see below.
- Click Send Feedback.
If sending was successful, Feedback sent successfully appears. If the mail server rejects the message, the form shows its error message.
The message goes to support@ilogixx.de, with the address from
Sender email address as the sender. If your mail server only accepts
certain senders, enter such an address there. The Administration remembers
the name and address for your next feedback.
Attachments
- Add Flows — select the flows and confirm with OK. The Administration exports them and attaches them as a ZIP file.
- Add Logs — select the period with Start time of the first log and End time of the last log and click Fetch Logs. The Logger cuts this period out of the common log of all components; this can take a moment. Once the logs have arrived, Receive logs appears.
- Add User Files — with Add Files, you attach your own files, for example screenshots or documents.
Current data size shows how large the attachments are in total. More than 10 MB cannot be sent; in that case, choose a shorter period for the logs.
Your entries are kept until you close the Administration, even if you close the form in between. Reset clears all fields and removes the attachments.