myContactCenterManual

Conversation symbols and colors

Telephone, chat, email and fax symbols and colors for waiting, alerting, connected and held conversations.

Shapes

The shared display selects the image according to channel and properties:

Symbol Meaning
telephone conversation; also the fallback for channels without their own mapping in this display
image/svg+xml telephone conversation marked as threatening
chat
image/svg+xml email that was not created manually
image/svg+xml manually created email
fax

The general email channel image uses a closed envelope; the conversation display distinguishes incoming from manually created email. Individual modules and commands may use different shapes.

State colors

Telephone, chat, email and fax use the same color selection, shown here with a telephone image:

Symbol Color State
Red waiting (Waiting)
Blue alerting (Alerting)
Green connected (Connected)
Orange on hold (OnHold)
Gray all other states

Gray is a fallback here. It includes inactive, ended, dialing and special email processing states. Gray alone indicates neither an error nor the specific processing phase. Read the item’s state description for that information.

In this shared display, a red conversation image means waiting. Messages use separate error symbols; see Commands and messages.

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