myContactCenterManual

Setting up wallboards

How to assign display elements to a computer with a wallboard, how long each one remains visible and when changes reach running wallboards.

A wallboard determines which display elements appear on which computer. You find the list under Wallboards › Wallboards:

Column Contents
Name the name of the wallboard
Cycle time how long each display element remains visible
Device IP the computers that are currently logged in with this wallboard
full screen mode whether the program runs in full screen
Computer the entered computers
Wallboard displays the assigned display elements

Creating a wallboard

  1. Right-click the list and choose Add.
  2. Fill in the Wallboard configuration dialog and click Save.
Field Meaning Default
Name required empty
Description free text empty
Display cycle time how long each display element remains visible, hh:mm:ss. With several display elements, 5 seconds apply if nothing is entered; the minimum is 1 second. 00:00:00
Display elements the display elements that appear one after the other; you select several with Ctrl or Shift. They appear in the order of the list. none
List of PCs the computers on which the Wallboard program runs: computer names or IP addresses, separated by commas empty
Full screen only the program runs borderless, maximized and always in the foreground off

How a computer finds its wallboard

  • The Wallboard program logs in with the computer name. The server compares it — without distinguishing between upper and lower case — with the entries of the List of PCs.
  • An IP address matches if the server can resolve the computer name to this address.
  • On a terminal server, all sessions get the same wallboards.
  • If several wallboards match a computer, it shows the display elements of all of them one after the other, with the average of their display cycle times, and in full screen as soon as one of them requires it.
  • If none matches, the program logs in but shows nothing.

When changes take effect

Change Effect on running wallboards
a display element saved All wallboards that show it rebuild their display immediately.
a wallboard saved Computers that already use it apply the change immediately. A new wallboard or a newly entered computer only takes effect when the program logs in again — restart it.
a wallboard deleted The affected computers log in again and get the remaining matching wallboards.

The master continuously transfers wallboards and display elements to a standby server.

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