myContactCenterManual

Pay-by-Use

How, with rented licenses, to set on the Limits tab how many licenses per feature can be used at the same time, and how to switch to profiles.

With Pay-by-Use, you rent licenses instead of buying them. There are then no license keys; instead, you set on the Limits tab how many licenses per feature may be used at the same time. The activation is valid for a limited period and must be renewed in good time — see Activation. The server transmits the actual usage daily to the ilogixx activation server; how it is billed is governed by your contract.

You switch to Pay-by-Use with an activation in which you turn on Pay-by-Use. It is not possible to switch back to purchased licenses.

Setting limits

  1. Open Licenses › Limits.
  2. For each feature, enter under Limit how many licenses are to be usable at the same time. Booked shows how many of them are currently taken.
  3. Click Save. The license manager closes.

The new limits apply immediately. As long as the activation is valid, they are the number of licenses per feature; once it has expired, all licenses are at 0. The master transfers its limits to the standby server; they cannot be changed there. If saving fails, the information area reports Saving license limits failed!.

Licensing by profiles

With Pay-by-Use, too, you can license by profiles instead of individual features — Profile Voice, Profile Omnichannel and Profile Supervisor:

  1. Open Licenses › Activation, turn on Pay-by-Use and click Use Profiles. The license manager switches to Limits and only shows the three profiles.
  2. Enter the limits for the profiles and click Save.

As soon as a profile has a limit above 0, the Administration sets all individual features to 0 when saving. Conversely, if all profiles are at 0, it sets Server: Base key to 1 so that the server remains reachable. Which profile an agent takes is set by their agent profile under License Profile.

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