Folders, files and logs

Programs

All installation packages install their programs under C:\Program Files\ilogixx GmbH\myContactCenter, each program in its own folder. You can change the folder during installation.

System data

%ProgramData%\ilogixx GmbH\myContactCenter — on most computers C:\ProgramData\ilogixx GmbH\myContactCenter — holds the data that services and programs write for all users. Which folders exist on a computer depends on what is installed there.

Per-user data

The server stores the arrangement of the dock panels and tables in the Agent for each agent; it therefore follows the agent to every workstation.

Logs

All programs and services send their log messages to the Logger. It writes them to the shared file myContactCenter.log in the Directory for the log files, which you set in the Logger configurator. You set how detailed the logging is in the server configuration, see Tracing settings.

• When the file grows larger than about 21 MB, the Logger moves it to the subfolder LOGS — with the date and time in Coordinated Universal Time (UTC) in its name — and compresses it there as .gz.
• Maximum size of the directory (in MB) in the Logger configurator limits the LOGS folder, default 2000. When the folder is full, the Logger deletes the oldest files.
• The Logger stores extracts for feedback in the subfolder LogOutput.
• If a program cannot reach a Logger, it writes to a file of its own, <Program>_<User>_LocalBackup.log, under %ProgramData%.

Windows Event Viewer

The server, Dispatcher, Logger and Routing Service write important events to the myContactCenter log in the Windows Event Viewer on their computer. The sources are named CCServer, CCDispatcher, CCLogger, CCRoutingService and — for alarms — CCALARM; the configurators create them.

Messages from the Logger itself use ID 0.

File types