Click an empty spot on the canvas: with no node selected, the properties show the flow itself.
| Group | Field | Types | Meaning | Default |
|---|---|---|---|---|
| Basic Data | Name | all | Required. It must be unique, must not begin with a digit and may contain only letters, digits, underscores and spaces. | empty |
| Description | all | free text, also shown in the list | empty | |
| Global Elements | Variables | all | values per conversation, see Variables and attached data | none |
| Functions | all | custom C# methods, see Code in flows | none | |
| Phone number mapping, Mailbox mapping or Mapping | the mappings | depending on the type | see Mapping | none |
| Phone number mapping | Activate call immediately | call | answers every call immediately. When cleared, the caller hears ringing until a node needs audio or an agent picks up, see In operation. | off |
| Voice | Gender | call | Female or Male: the voice in which nodes read out texts, unless a Set Voice node chooses a different one | Female |
| Voice quality | call | Neural | — | |
| Media | Waiting music while connecting | call | the media case the caller hears while being put through — when the phone system hands the call over to myContactCenter, when an agent transfers it to a skill or when it is redistributed for another language. Only media cases with at least one media file are available. | No Media Case |
| End of chat | Boilerplate | chat | the text the customer receives when myContactCenter ends the chat | - |
| Error behaviour | Error behaviour | all | see below | Default |
Which voice speaks for Female and Male is set per language, see Languages. Voice quality only has an effect if no voice is entered there.
Error behavior
The error behavior applies when an error occurs while the flow runs: when code in the flow throws an error, a database query fails or speech recognition cannot be reached.
| Error behavior | Types | Effect |
|---|---|---|
| Default | call | ends the call without an announcement |
| Queue | all | places the conversation in the queue of its skill |
| Transfer | call | puts the call through to the Recipient SIP-URI, a phone number or SIP address |
| Error announcement: Terminate | call | plays the error announcement and ends the call |
| Error announcement: Callback | call | plays the error announcement and creates a callback that is due immediately |
| Error announcement: Voicemail | call | plays the error announcement and records a voicemail. Under External recipient (optional), enter email addresses to which it is also sent. |
| Automatic answer | email, fax, chat | sends the selected Boilerplate as a reply and ends the conversation |
| Forward to: | email, fax | forwards the message to the Recipient |
- For email, fax and chat flows, Default is not available. Choose an error behavior explicitly there.
- The error announcements are media cases with the matching Utilization, see Error announcements. If the media case is missing, or the recipient for Transfer, the flow cannot be saved.