The Statistics module shows your own metrics over time as a bar chart — for example how many calls were offered to you, how many you handled and how long you spent on calls, in wrap-up or in activities. You see the module if your profile allows Personal statistics.
- Each metric is a series, for example Handled inbound calls, Presented inbound calls, Wrap-up time, Activity time or Chat time. Times are shown on a separate axis.
- If you point the mouse at a bar, the Agent shows the time and the value.
- Your administrator determines how long the intervals are and what period the chart covers.
If your profile allows UI changes, you show and hide series via the legend and the menu of the chart.
Your counters per channel — number, total and average duration — also appear on the right of the status bar.